Sr Analyst-Ops Supt

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing

Are you passionate about ensuring best-in-class installation quality and guiding customers and partners with confidence? As a Sr. Analyst in Field Services, you’ll be the expert voice of Verizon Connect installation standards—bringing deep knowledge of telematics hardware, low voltage electronics, and vehicle systems to ensure every install meets the highest level of safety, accuracy, and reliability.

In this role, you will:

• Serve as a subject matter expert for Verizon Connect hardware installations, providing guidance to internal teams, contracted installation partners, and customers who complete self-installs.
• Conduct installation audits, troubleshoot device configuration issues, and resolve complex hardware/software/vehicle system problems.
• Partner closely with Product Management, Hardware Engineering, Customer Onboarding, Sales, and Vendor Partners to drive installation quality, resolve escalations, and continuously improve processes.
• Represent Field Services in product launches and customer engagements, ensuring new solutions are deployed successfully and efficiently.
• Mentor technicians and partners, helping to raise the standard of installation technique and safety across the ecosystem.

Key responsibilities

• Acquire and maintain current knowledge of Verizon Connect products, installation standards, and support policies.
• Perform and document installation audits and troubleshooting processes, ensuring accuracy, compliance, and repeatability.
• Isolate and diagnose root causes of performance issues, whether hardware, software, or vehicle related, and provide resolution or escalation.
• Collaborate with cross-functional teams to align on process improvements, product readiness, and field implementation best practices.
• Act as the technical point of contact for complex customer installation scenarios and escalations.
• Maintain flexibility to support both desk-based troubleshooting and field-based evaluations as needed.

Where you’ll be working

This is a hybrid role, with a defined work location that includes work from home and assigned office days as set by the manager.

What you need to have

• Bachelor’s degree or equivalent work experience.
• 3+ years of telematics installation experience (low voltage electronics and vehicle systems).
• 3+ years of customer-facing experience in technical or field services roles.
• Strong understanding of telematics hardware/software and fleet solutions.
• Ability to travel up to 25% (including extended trips of up to 2 weeks).

Even better if you have:

• MECP, ASE, or other relevant automotive/electronics certifications.
• CTT+ certification or prior technical training experience.
• Experience supporting product launches as a field subject matter expert.
• Demonstrated ability to clearly communicate technical concepts to both technical and non-technical audiences.
• Proven success working in a fast-paced, customer-focused environment.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Scheduled Weekly Hours

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.