Associate Director Product Manager, Contact Center & Voice Security Solutions

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

You’ll be leading a team who designs, develops and delivers Contact Center as a Service and Voice Security solutions for Verizon's Enterprise and Public Sector customers, focusing on leading capabilities, strong partnerships and Verizon differentiation. You'll craft a long-term vision and adjust along the way as you respond to the rapidly changing landscape. You’ll bring your vision to life from development to go-to-market strategy and into the hands of customers, building better ways for people, businesses, and things to stay connected.

• Understanding and anticipating what the market needs.

• Testing out new ideas and concepts for feasibility and market potential.

• Creating what’s next to meet those needs.

• Leading a team to achieve your vision.

• Defining the product vision and customer experience and bringing it to the global market.

• Forging strong relationships with external partners and cross-functional teams to get it all done.

• Advocating for your products to gain resources and support needed for success.

• Assessing performance for continuous improvement.

What we’re looking for...

You are the energetic, creative one but you're more than a big idea person, you build a plan to to get it done. You have conviction in your ideas but also know how to collaborate and when to adjust your approach. You embrace challenge and even failures for the learning they provide. You can inspire and motivate others to deliver your vision. You view obstacles as puzzles to be solved. You are driven by the desire to delight your ultimate client, the customer.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Managed products from ideation through development to launch.

• Strong experience with partner management.

• Experience leading a team.

Even better if you have one or more of the following:

• A Master’s degree – ideally an MBA.

• Expertise in contact centers and voice security services, such as NICE, Genesys Cloud, Pindrop or SecureLogix.

• Familiarity with best-practices-based product innovation concepts such as human-centered design thinking, lean, and agile.

• Ability to convey your ideas in compelling and persuasive ways to a variety of audiences.

• Led a team to achieve goals.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Scheduled Weekly Hours

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.