Associate Director of Portfolio and Operational Excellence

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

As the Associate Director, Portfolio and Operational excellence for the VCG Customer Communications Team, you'll lead the group that manages communications front door operations, as well as the operations of  the systems that support all workflow management from campaign intake through execution for all marketing and transactional communications. 

You'll redefine what good requirements in an intake look like, realign processes around the definitions, document the new processes and retrain the submitters. You’ll manage the implementation of a workflow management system leaning into reimagining operations for efficiency. It's in your nature to plan for the future and work within a process, but also to expect the unexpected, manage change and chaos with calm but firm resolve, bring your team and partners along with you, and live on the edge between principal and practical.

Responsibilities include: ​

• Providing oversight and accountability for quality, on-time assignment of portfolio intakes.

• Aligning with marketing and transactional leadership for the acceptance or rejection of intake requests and dates.

• Playing a leading role in inter and intra-team process and workflow management, both in terms of ongoing execution and optimization.

• Leading efforts involving change management (scope adjustment, date adjustment, reprioritization, etc) .

• Providing career development and guidance and administrative support for direct reports.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience with Marketing Operations and Program/Project Management at an enterprise scale.

• Experience with project management tools (e.g. JIRA, Smartsheets, Workfront).

• Experience collaborating, negotiating and conflict resolution.

Even better if you have one or more of the following:

• Problem solving, troubleshooting, and analytical skills

• Process management and optimization skills

• Strong attention to detail and organizational skills 

• Excellent verbal, written, interpersonal, and leadership skills 

• Ability to work well within a team environment and under pressure of very stringent deadlines.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Scheduled Weekly Hours

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.