Create amazing experiences.
Making every interaction matter.
We’re shaping customer and employee experiences. Our goal: Empower every Verizon employee to deliver personalized and memorable customer experiences.
Careers in Customer Experience
Customer Experience
We’re the team behind Verizon’s comprehensive CX strategy, driving customer satisfaction, engagement and loyalty.
Digital Channels and Experience
This team builds and refines all our digital touchpoints to ensure customers have seamless and engaging journeys.
Experience Products & Platforms
We are the product pros building the core mechanisms that help us operate at scale and with speed, deliver top-notch results for customers, employees, and partners, and keep costs smart.
Portfolio Success Management
This team plays a crucial role in bringing Verizon’s projects and strategic initiatives to life, especially those that touch the customer experience.
Planning and Operations
We empower CXO to deliver best-in-class customer experiences by streamlining processes, boosting operational efficiencies, and keeping our financials and performance metrics strong.
Hear from our CXO leaders.
We’re committed to creating experiences that are simple, personalized and impactful. Making every interaction a positive one.
Hear from our CXO leaders.
“We prioritize our people, and we love to celebrate our wins together.”
Hear from our CXO leaders.
“Your career paths within Verizon Consumer Group are open-ended, offering exposure to every function and letting you shape your future.”
Hear from our CXO leaders.
“We’re not just supporting CXO, we’re enabling its success.”
Hear from our CXO leaders.
“It’s more than just implementing new technology; it’s about delivering a dramatically improved experience for our customers and our front-line employees. The future is now, and we’re leading the way.”
Hear from our team
“I started as an intern at Verizon, and here I am eleven years later. I love the opportunity to wear many hats and the fast-paced work environment where I'm constantly learning and making meaningful impacts.”
“My team's support and their collaboration has been invaluable, making it easy for me to do my work. What I like best about my role and team is the focus on A/B testing to drive data-driven decisions and the opportunity to be at the forefront of innovation.”
“I’m honored to have been hired at Verizon through a military fellowship designed for military spouses. What I appreciate most about working here is the dynamic nature of the work. The opportunity to collaborate cross-functionally with leaders is incredibly rewarding, and I’m especially grateful for Verizon’s commitment to investing in career advancement and personal growth.”
“I came in through the MBA internship program at Verizon. Something I love about Verizon has been the ability to see ideas me and my team have come up with turn into reality and the positive impact they have had on our customers and employees. It’s been incredibly rewarding!”
“As I celebrate 20 years with the company, I’ve had the privilege of taking on various roles and growing with Verizon in many ways. It’s an exciting time to be part of CXO, especially as we explore the transformative potential of Gen AI to shape the future. I’m proud to be on a team so dedicated to providing the best experience not only for our customers but for all of us as employees.”
