Director SRE

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Director: SRE

The primary responsibility of the Director of SRE is to lead the SRE functions for all VCG applications including Digital, Assisted and MarTech systems. This individual will have very strong technical expertise on middleware technologies like Tomcat, Spring Boot, EKS, AWS Cloud, Kafka and RabbitMQ, strong expertise in Database technologies like Cassandra NoSQL, Oracle, Microsoft SQL Server and Aurora Postgres. This position should have a good understanding of PEGA, Adobe, AMDOCS and other MarTech systems, have good experience running high-volume production operations to support business critical applications. The position should lead the platform team and implement best in class SRE practices that will improve the reliability of applications.

In addition, the position will deliver on GTS priorities in an efficient, quick and secure way, by collaborating with internal and external stakeholders, adopting best practices, and establishing a healthy foundation with world-class capabilities and a culture of continuous learning.  This leader will work with external industry leaders to understand the SRE and Production Ops practices for running a Digital/Product company and implement the appropriate Technology tools and solutions in VCG GTS.

The person needs to be ultra-focused and a strong leader to help execute on the vision. Site Reliability Engineering (SRE) holds the responsibility for the big picture: determining how our systems relate to each other and using a wide array of tools and building auto healing solutions to improve Reliability for customers. Practices, such as limiting time spent on operations, and proactive identification of potential outages, factor into the iterative improvement key to both product quality and dynamic day-to-day work. SRE’s culture of diversity, intellectual curiosity, problem solving, and openness unlocks its success.

Drive, lead and lean in to enable agile transformation across the organization, this leader will embrace the agile mindset and behaviors to drive change in the organization. Need to communicate the vision, lead by example, build a culture of trust and empowerment. 

Manages operating budget. As part of cloud FinOps, develop plans to reduce the total cost of ownership, improve the operational efficiency and productivity. Responsible for change control process, yearly audits, security certification, systems availability. In crisis (outages), this leader will have to lead and guide the team to resolution and provide the root cause and make sure it does not repeat.    

Responsibilities 

• Lead strategy and development of innovative solutions for the platform compromising of TechOps/SRE functions for Digital, Retail and Indirect, Customer Care Applications

• Drive IT systems reliability for customer experience, and discuss utilizing emerging technologies like AIOPS, SRE, Automation, etc., to improve systems availability.

• Drive engineering best practices and technology standards to solve operation problems

• Responsible for standardizing the middleware and database platforms for cloud and on prem for wireless and FIOS.

• Drive efforts for monitoring, alerting and self-healing based on real-time data from various sources including APM, logs, servers, network, storage, etc.

• Lead ErrorCode anomaly detection to proactively alert anomalies in application or system error.   

• Drive synthetic and real user data monitoring all the way from the edge to backend services

• Analyze and pinpoints the problems in various layers and rectify automatically

• Reduce the number of alerts by deducting failures and automate the recovery process to  improve efficiency

• Infrastructure as code: Design, build, test and implement including new service onboard, upgrades, tech refresh or provisioning infrastructure 

• Experience designing & operating large-scale distributed systems handling millions of real-time requests per second

Qualifications

• Bachelor’s degree in Computer Science / Information Systems, Business Administration or related field

• 8+ years IT experience networking, applications, infrastructure, or database architectures 

• Leadership of a large, global, complex technology-based organization

• Effectively managing the employee and consultant headcount, staying within budget.

• Innovative application of data- and metric-driven performance management to lower cost and drive efficiency

• Experience with software development, software delivery lifecycle, application modernization, DevOps, Service/Infrastructure as Service and Operations.

• Experience in IT Security and compliance, operations and network services, and application development

• Experience Cloud & Container platform Strategies, Design, Architecture and Migration

• Be able to thrive in an ambiguous environment and adapt to changes

• Leading complex projects by bringing together the right perspectives, identifying roadblocks, and integrating feedback from clients and team members

• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions

• Build and drive adoption for greater self-healing and resiliency patterns

• Lead and participate in performance tests identify bottlenecks, opportunities for optimization, and capacity demands for product launches

• Talent development and management to ensure resources keep continue to increase their skills 

Scheduled Weekly Hours

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.