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Operations Support | Job ID: R-1003346

Senior Analyst- Operations Support

  • Irving, Texas

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As a Senior Analyst supporting our Operations Call Center, you will lead projects and activities that support plant damage recovery across the United States. Working across organizations, you will use analytical expertise to identify trends, issues and opportunities, all with the goal of improving the customer experience and finding ways to make our business even better. You may be asked to lead projects/programs that support process improvements, quality and efficiency. Your support of our centers will provide expertise and direction to improved resource management. If you enjoy the challenge of bringing organization and efficiency to a variety of global, cross-functional projects, then this job might be perfect for you.  Curiosity is a positive attribute for this position. Using your ability to think outside the box when pulling together an accurate narrative of the facts.

  • Analyzing data and identifying drivers and solutions to various damage recovery claims.

  • Coordinating tasks involved with collecting evidence and all related documentation needed for the purpose of recovering losses due to a third party damage.

  • Managing workload distribution, job due dates and workflow documentation.

  • Ensuring quality of the overall scope of processes/programs through constant monitoring, control and auditing of the various initiatives.

  • Driving close collaboration and partnership with stakeholders, and other cross functional teams and partners.

  • Identifying areas for improvement, incorporating best-in-class and cutting-edge techniques, and designing new approaches and methodologies.

  • Ensuring early identification of issues, determining potential resolutions, obtaining the appropriate resources, communicating status, track and resolving them in a timely manner.

What we’re looking for...

You enjoy investigating and analyzing situations to reveal an accurate history of events. You thrive on the opportunity to encourage multi-functional teams and build an environment of constant innovation. You’re not afraid of deadlines, complexity, or competing priorities, and your flexible attitude means you’re happy to consider a variety of alternatives and course correct with ease.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.

  • Three or more years of relevant work experience.

  • Experience analyzing data, building reports and presentations, and making recommendations.

  • Experience with G-Suite tools.

Even better if you have one or more of the following:

  • Experience with complex tools and systems including; DCWEB, ETMS, Remedy, vRepair, vBuild, and FLPS.

  • Experience identifying issues, tracking their root cause, and pursuing solutions to achieve goals.

  • Experience with PowerPoint and Advanced Microsoft Excel skills.

  • Experience with investigations and claims.

  • Ability to comprehend business needs and translate into technical requirements for queries.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours


Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

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