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Product Development | Job ID: R-1002828

Lead Digital Experience Manager

  • Basking Ridge, New Jersey
  • Alpharetta, Georgia
  • Irving, Texas
  • US: Basking Ridge, New Jersey
  • Alpharetta, Georgia
  • Irving, Texas
  • Boston, Massachusetts
  • Temple Terrace, Florida
  • Irvine, California
  • New York, New York

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The digital organization is growing! There has never been a more exciting time to join this dynamic team, as we shape the future of Verizon's digital home sales strategy. As a member of this team, you will be at the forefront of transforming our digital ecosystem via the design & implementation of critical growth strategies & programs directly impacting the success of the business. Your work will be key to increasing revenue, reducing cost, enabling impactful personalization, and enhancing the digital experience for both new & existing customers for Verizon's Home Internet products & services (FWA & Fios).

More specifically, you will be spearheading the development of cutting-edge, unified mobile and home digital experiences, for both Verizon prospects and existing customers. You will be responsible for delivering revenue-accretive digital experiences from conception through execution. You will play a vital role in driving our digital transformation strategy, obtaining senior leadership alignment and collaborating closely with key stakeholders to guide the work through to delivery. As a member of our high-performing team, you will leverage your customer-centric, entrepreneurial mindset to create best-in-class digital experiences, and to make a significant impact on the future of our Home Digital business.

Key Functions:

  • Utilizing internal data platforms, competitive reporting, and  market/customer trends to identify opportunities for the digital channel. 

  • Developing multi-year strategic plans and corresponding business cases to drive org-prioritization and alignment to key unification workstreams. 

  • Creating and manage a roadmap of transformation initiatives, and maintain a robust backlog, to ensure a consistent pipeline of revenue-generating digital launches.

  • Supporting optimization of the end-to-end digital customer journey across various .COM and application-based entry points, for Verizon prospects and existing customers. 

  • Developing tactical work plans and coordinate delivery timelines in close collaboration with key partners, stakeholders, and vendors. Partners include mobile, digital merchandising, finance, design, product, communications, and technical/backend architecture teams. 

  • Defining digital product/capability requirements and support refinement to ensure solutions are developed in accordance with the digital strategic vision.

  • Monitoring digital KPIs to provide regular performance updates, and make data-driven decisions guiding ongoing improvements/iterations.

  • Effectively communicating digital strategy, initiative status, and growth plans at all levels of the organization.


What we’re looking for... 

You are an action oriented, results-driven professional with a history of driving impactful outcomes in a fast paced environment.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.

  • Six or more years of relevant work experience.

  • An entrepreneurial & resourceful mindset, able to identify creative solutions to reach goals, increase productivity, and solve complex problems.

  • Strong analytical and problem-solving skills, with the ability to utilize data to inform decision-making and to spot relevant patterns/trends to support solutioning.

  • Experience bringing a product, capability,  or service to market.

  • Demonstrated strategic acumen, with the ability to navigate through ambiguity. 

  • Excellent communicator with experience building content & presenting to audiences at all levels of an organization.

  • Strong collaborative & interpersonal skills, with the ability to drive alignment & execution across a diverse set of stakeholders towards a common goal.

  • Ability to deliver multiple, simultaneous projects in a  fast paced, matrixed environment.

Even better if you have:

  • An MBA or higher education degree.

  • Digital sales, digital  marketing, e-commerce strategy, personalization, omnichannel integration, and/or digital product management experience, either in a business, agency or consulting organization.

  • Lean Six Sigma Green or Black Belt Certification.

  • Experience leading multi-disciplinary teams.

  • Experience creating and executing programs to grow sales, traffic and/or engagement.

  • Knowledge of behavioral science, design thinking, shopper/consumer demand motivators, project management, and/or process engineering.

  • Previous working experience in analytics or data science.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours


Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a Colorado, Connecticut, Nevada, or New York work location, the compensation range for this position is between $119,000.00 and $241,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

Group Of Verizon Employees Smiling

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