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Customer Support Woman Working From Home

Customer Service and Account Management

Technical Support Representative

  • Lisboa, Portugal

Job ID: R-1000431

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

Full-time role in Global Customer Success department, being obsessed to deliver the best customer experience and service level in a fast-growing and dynamic environment. You will be assisting customers on a daily basis through troubleshooting issues, related to hardware or installations, as well as our mobile/web platforms and keep customers updated via phone & email of progress.

  • Becoming a technical expert of the Verizon Connect platforms and develop a deep understanding of the fleet management space.

  • Serving as Technical Customer Support professional dealing with complex technical matters related to SaaS fleet management products and solutions.

  • Handling incoming customer requests, both from external and internal calls & emails as well as from vendors by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders.

  • Working with other departments of Verizon Connect global organization as well as deal with customers and vendors on a daily basis.

  • Recognising the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level.

  • Contributing to internal & external technical projects, product and feature launches as well as look for continuous process improvement possibilities.

  • Working in a multilingual environment while serving several markets.

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

The ideal candidate is a multilingual Customer Support professional with rich technical skills and experience in supporting IOT/telematics branch customers. Candidates should have a clear understanding of what drives customer satisfaction and also strong willingness to develop further.

You’ll need to have:

  • Bachelor’s degree or relevant experience.

  • Multilingual skills.

Even better if you have one or more of the following:

  • Technical IoT / telematics background and experience in a customer-facing role.

  • Experience in industrial systems, electronics.

  • Fluent written and verbal communication in English and 3rd European language among Dutch, French, German.

  • Experience in CRM & ERP systems - Salesforce and SAP.

  • Strong communication and listening skills.

  • Strong time management and prioritization skills.

  • Experience in Structured “can-do” approach to open matters and tasks in a demanding environment.

  • Strong methodical and conscientious documentation skills.

  • Ability to develop while identifying opportunities over self-reflection.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours


Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

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