When you join Verizon
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
What you’ll be doing...
You are responsible for the daily execution of our Performance Strategy and Customer Experience for the Partner Success Organization (PSO). The job functions include, but are not limited to:
Conducting extensive analysis of data with both Excel and Sheets.
Formatting raw data with formulas, indexing, and pivot tables.
Creating graphs and presentations, to be delivered at executive levels.
Discovering trends and quantifying ROI on experiments.
Leading groups through change and disruption. Be comfortable with defining, researching and challenging current processes as well as bringing people together to support and advance a chosen strategy.
Managing key business initiatives to impact performance positively.
Identifying key people, processes, and system barriers to achieving success.
Effectively communicating and interacting with direct/cross-functional peers and all levels of Leadership in a virtual environment through presentation skills.
Developing creative and measurable solutions to drive increased productivity and accountability for KPI’s.
Providing objective analysis and actionable feedback will help leaders drive strategic planning and improved performance.
What we’re looking for...
You’ll need to have:
Bachelor's degree or four or more years of work experience.
Four or more years of relevant work experience.
Willingness to travel up to approximately 25% of the time.
Even better if you have one or more of the following:
Knowledge of SQL and Qlik publishing
Proven experience with facilitation and written communication to leadershi
Advanced skills in Google’s G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel).
Experience in Strategic Partnership Channel.
Ability to create graphs and presentations for the executive level.
Ability to make recommendations based on analytical data that yield a positive impact.
Knowledge of systems and tools like reporting dashboards, Tableau, ACSS, ETE, Optix, Enhance, and Loyalty Tools.
Experience in Mobile or Fios
Experience in working with cross-functional teams across all levels of the organization
Experience in training initiatives and delivery
Experience in Smartsheets, intake processes and business transformation engagement
Experience in using call monitoring tracking systems/tools (Verint, Speech Analytics)
Knowledge of Enhance the Experience call handling and coaching programs
Experience in working across virtual teams with multiple functions
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Where you’ll be workingIn this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
Scheduled Weekly Hours40
Diversity and Inclusion
We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.